Return & Refund Policy
Thank you for shopping with Whispering Wick. We strive to ensure you are delighted with every purchase. If you are not completely satisfied with your order, we’re here to help.
Returns
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You may return your order within 30 days of the purchase date.
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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them25.
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Discounted or sale items are final sale and cannot be returned or exchanged2.
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To initiate a return, please reply to your order confirmation email or contact us at [your support email] with your order details and the reason for return23.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund35.
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If approved, your refund will be processed to your original payment method within 7–10 business days3.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or incorrect item5.
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In case of damaged or defective products, please contact us within 48 hours of delivery with photos and a description of the issue.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your support email]23.
Non-Returnable Items
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Used candles or candles not in their original packaging
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Gift cards
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Sale or clearance items
How to Return
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Contact us at [your support email] with your order number and reason for return.
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We will provide you with a return shipping label and instructions.
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Pack your item securely and send it back using the provided label.
Additional Information
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Please retain your proof of purchase or order confirmation email for all returns and refunds3.
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If you have any questions about our return and refund policy, please contact us at [your support email].
We value your satisfaction and will do our best to resolve any issues promptly.
Last updated: May 27, 2025